Return and Refund Policy

Return and Refund Policy

Strong Health Nut Foods, we are dedicated to providing our customers with the highest quality food products and exceptional service. We understand that circumstances may arise where you need to return or seek a refund for your food purchase. To ensure your satisfaction and peace of mind, we have established the following return and refund policy:

1. Eligibility for Returns and Refunds:

We accept returns and issue refunds for perishable food items that are defective, damaged, or spoiled upon delivery.
To be eligible for a return and refund, the product must be in its original packaging and unused.

2. Timeframe for Return Requests:

Customers must inspect their food items upon delivery and notify us of any issues within 24 hours.
Requests for returns and refunds made after 24 hours will be considered on a case-by-case basis.

3. Return Process:

To initiate a return and refund request, customers should contact our customer support team at [info@ojaswifoods.com/theojaswifoods@gmail.com].
Provide your order details, including the product(s) in question, and describe the reason for the return or refund request.
Our customer support team may request additional information or evidence, such as photographs, to assess the condition of the product.

4. Refund or Replacement Options:

If the return is approved, customers have the option to receive a refund or replacement for the defective, damaged or defective product.
Unless otherwise requested by the Customer, refunds will be processed using the original payment method.
Refund payment will be made within 7 days

5. Exceptions to Return and Refund Policy:

Due to food safety regulations and health concerns, we cannot accept returns or issue refunds for products that have been opened, partially consumed, or mishandled after delivery.
Items marked as final sale or clearance are not eligible for returns or refunds unless they are defective or damaged upon arrival.

6. Contact Us:

If you have any questions or concerns about our food return and refund policy, please don’t hesitate to contact our customer support team at [info@ojaswifoods.com/theojaswifoods@gmail.com].
We are committed to resolving any issues promptly and ensuring your complete satisfaction with your food purchase.